Terms of Service

These Terms of Service ("Terms") govern your access to and use of the products, services, and website provided by LeanOps Technology ("we", "us", or "our"). By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our services.

Acceptance of Terms

By creating an account, accessing our website, or using any of our products or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using our services on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.

Description of Services

LeanOps Technology provides cloud-based software products for IT service management, project management, and customer support. Our services include, but are not limited to, the GovArc product suite and any associated tools, documentation, and support. We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice.

User Accounts & Responsibilities

To access certain features of our services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your account credentials and not share them with others
• Notify us immediately of any unauthorised use of your account
• Accept responsibility for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe pose a security risk.

Acceptable Use

You agree not to use our services to:

• Violate any applicable law, regulation, or third-party rights
• Transmit malicious code, viruses, or any harmful technology
• Attempt to gain unauthorised access to our systems or other users' accounts
• Interfere with or disrupt the integrity or performance of our services
• Use our services for any fraudulent or deceptive purpose
• Reverse-engineer, decompile, or disassemble any part of our software

Intellectual Property

All content, features, and functionality of our services — including software, text, graphics, logos, and trademarks — are owned by LeanOps Technology or our licensors and are protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use our services in accordance with these Terms. You may not copy, modify, distribute, or create derivative works based on our services without our prior written consent.

Payment & Billing

Certain services require payment of fees. By subscribing to a paid plan, you agree to pay all applicable fees as described at the time of purchase. Fees are non-refundable unless otherwise stated. We reserve the right to change our pricing with reasonable notice. Failure to pay may result in suspension or termination of your access to paid services.

Limitation of Liability

To the maximum extent permitted by law, LeanOps Technology and its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to your use of our services, whether based on warranty, contract, tort, or any other legal theory.

Our total liability for any claim arising from these Terms or your use of the services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

Indemnification

You agree to indemnify and hold harmless LeanOps Technology, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to your use of the services, your violation of these Terms, or your violation of any rights of a third party.

Termination

We may terminate or suspend your access to our services immediately, without prior notice, if you breach these Terms or if we determine that your use poses a risk to us or other users. You may terminate your account at any time by contacting us. Upon termination, your right to use the services will cease immediately, and we may delete your account data in accordance with our data retention policies.

Disclaimers

Our services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or free of harmful components. We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Australia.

Changes to These Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page and updating the "Last updated" date above. Your continued use of the services after such changes constitutes your acceptance of the revised Terms.

Contact Us

If you have any questions about these Terms, please contact us at: