Everything You Need. Nothing You Don't.
Governance delivers complete ITSM capabilities with the simplicity modern teams demand.
Resolve Issues Faster
Streamline your incident response with intelligent routing, automated escalations, and real-time SLA tracking. Your team spends less time on process and more time solving problems.
- Automated ticket routing based on category, priority, and skills
- SLA management with escalation rules and breach alerts
- Parent-child relationships for major incident management
- Integration with monitoring tools for auto-ticket creation
- Mobile-ready for on-call response
Self-Service That Actually Works
Empower users to help themselves with an intuitive service catalog. Multi-step approvals, automated fulfillment, and complete visibility keep requests moving without bottlenecks.
- Visual service catalog with customizable request forms
- Multi-level approval workflows with delegation
- Automated provisioning and fulfillment actions
- Request status tracking for end users
- Integration with identity and access management systems
Control Without Bureaucracy
Manage changes with confidence. Governance provides the structure you need for compliance while eliminating the friction that slows teams down. Move fast. Stay safe.
- Change request workflows with risk assessment
- CAB scheduling and approval automation
- Blackout window enforcement and conflict detection
- Change calendar with visual scheduling
- Post-implementation review tracking
Know What You Have. See How It’s Connected.
Maintain a single source of truth for your IT environment. Visual dependency mapping shows impact before you make changes—so you can act with confidence.
- Flexible CI types with custom attributes
- Visual relationship mapping and impact analysis
- Discovery integration for auto-population
- Change and incident linking for full traceability
- Audit history for compliance
Capture Knowledge. Share It Effortlessly.
Build a knowledge base that actually gets used. Version control, approval workflows, and smart search ensure users find answers fast—before they submit a ticket.
- Rich text editor with media embedding
- Article lifecycle management and expiration
- Approval workflows for quality control
- Full-text search with relevance ranking
- Usage analytics to identify content gaps
Visibility That Drives Decisions
Real-time dashboards and customizable reports give you the insights to optimize operations and prove value. No more waiting for month-end reports.
- Drag-and-drop dashboard builder
- Pre-built reports for common ITSM metrics
- Scheduled report delivery via email
- Export to PDF, Excel, and CSV
- Role-based access to sensitive data
Built Different
Modern architecture designed for enterprise reliability and developer productivity.
Cloud-Native Architecture
Scales automatically. Updates continuously. No servers to manage, no upgrades to schedule.
API-First Design
Every feature available via REST API. Build integrations, automate workflows, extend the platform.
Enterprise Security
SOC II Type II certified. Role-based access, audit logging, SSO/SAML support.
No-Code Configuration
Customize forms, workflows, and business rules without developers.
Modern UX
Clean interface users actually want to use. Minimal training required.
Flexible Deployment
SaaS or private cloud. Your data, your terms.