SmartHub
One Platform, Any Brand
The bridge between your existing systems and your users. SmartHub generates branded self-service portals that connect to the tools you already have — no rip and replace.
Welcome to StateConnect
Your employee self-service portal
Password
MFA
Help
Welcome to CityHub
Resident services & account management
Password
Recovery
Search
Welcome to AgencySupport
Self-service portal for password resets and account management
Password Reset
Reset securely
Account Recovery
Unlock accounts
Find Services
Browse all
Your Systems, Their Experience
SmartHub sits between your existing infrastructure and your users — giving them a branded, self-service portal without changing what's behind it.
Connect to Your Systems
SmartHub plugs into the tools you already run — ticketing platforms, identity providers, directory services. Your users get a clean experience; your backend stays untouched.
Configure Any Workflow
New pages, forms, and processes are added through configuration — not development. Need a new self-service flow? Define it and deploy it, without waiting on engineering.
Match Your Brand
Every portal is fully themed to your organization — colors, typography, components, layouts. Your brand identity, maintained across every page with built-in accessibility compliance.
Build Anything
If your organization has a system behind it, SmartHub can put a self-service experience in front of it. Here are some of the most common — but the platform handles anything.
Password Management
Reset, unlock, change passwords and manage security question profiles — all self-service.
MFA Enrollment
Device requests, activation, PIN changes, and multi-factor authentication management.
Knowledge Base
Searchable, categorized article libraries that help users find answers before filing a ticket.
Ticket Management
View, search, and track support tickets with full visibility into status and history.
Account Recovery
Guided identity verification workflows that get users back into their accounts securely.
And Anything Else
Any workflow you can describe becomes a portal feature. New processes added through configuration — not development cycles.
AI-Powered Assistance
Embedded AI that assists users directly within the portal — answering questions, guiding them through workflows, and helping resolve issues before they ever become a support ticket.
AI Assistant
Powered by SmartHub
I can't log into my VPN. It says my credentials are expired.
Your VPN credentials are tied to your network password. It looks like yours expired 2 days ago. Would you like me to walk you through resetting it?
Yes please
Opening the password reset workflow now. You'll verify your identity, set a new password, and your VPN access will restore automatically.
Admin Portal
A dedicated interface for support staff to manage and respond to incoming requests — giving agencies visibility and control over their support operations from a single place.
Request Queue
View and manage incoming support requests in real time.
User Management
Manage user accounts, roles, and access levels.
Analytics
Track resolution rates, common issues, and portal usage.
Configuration
Manage workflows, forms, and branding from one dashboard.
Ready to Get Started?
See how SmartHub can help your organization deliver branded, self-service support portals — without the complexity of legacy tools.